Sending money to another account, whether you are paying a bill or transferring funds to a family member, requires setting up a payee and authorising the transaction. Knowing what details you need beforehand and understanding standard processing timelines helps ensure your payment arrives when expected.
You can manage most domestic and international transfers directly through your digital banking app or the 365 online desktop portal. Having the correct account numbers ready and being aware of your daily transfer limits will help you complete the transaction without unnecessary friction.
Key Information
| Category | Details |
|---|---|
| Available Methods | Mobile App, 365 Online, Telephone Banking, Branch |
| Processing Time | Typically same day for internal transfers, up to one working day for other domestic banks |
| Eligibility | Active current account with 365 online registration |
| Key Requirements | Payee name, IBAN or Account Number/Sort Code, security device (smartphone) |
To make Bank of Ireland transfers, a customer should:
- sign in to the mobile app
- switch to the bottom menu
- press Payments
- choose Send money or pay a bill
- select the account to be used for making a payment
- select a payee of the transfer
- fill in the details of the payment
- press Continue
- enter the 3-digit code from your 365 PIN
- swipe the display
Troubleshooting Common Transfer Issues
- Authentication prompt not appearing: This typically happens when your phone has a weak internet connection or background app refresh is disabled. A simple fix is to open the banking app directly to force the pending security notification to load. If the prompt still fails to appear, request a temporary security code via SMS, or call 365 online support to check your device registration.
- App session times out while copying details: Switching back and forth between your email and the banking app to copy an IBAN can cause the banking app to log you out for security reasons. To avoid this, write the IBAN down on paper before you begin, or use a desktop browser where you can keep multiple tabs open. If timed out, you will need to log in fresh and restart the payment flow.
- Security lockout after failed attempts: Entering the wrong PIN or failing the security swipe multiple times will trigger an automated block on your profile to protect your funds. Stop trying to guess your credentials to prevent a hard lock. Use the 'Forgotten PIN' feature on the login screen to reset your details, or contact customer service for a manual unlock.
Pro-Tip: Set up a new payee profile a day or two before an urgent payment is due. Security checks on newly added accounts can occasionally pause the initial transfer, so separating the setup phase from the actual payment reduces the risk of missing an important deadline.
Frequently Asked Questions
Why is my bank transfer showing as pending?
If you send money late on a Friday evening, the payment will often sit in a pending state until the next working day. Standard interbank clearing systems typically operate on business days only, meaning weekends and bank holidays halt the processing cycle. One exception is if you are transferring money to another Bank of Ireland account, which generally processes on the same day regardless of the time. If your payment is pending to another bank, check your account on Monday morning to confirm the funds have cleared.
Why was my payment declined when I have enough money?
Attempting to pay a large deposit or making a transfer to a high-risk cryptocurrency exchange can trigger the bank's automated fraud prevention systems. Even with sufficient funds, these algorithms block transactions that fall outside your normal spending patterns to protect you from potential scams. You cannot bypass these specific security blocks through the app. You should review your daily transfer limit in your settings, and if the limit is not the issue, call the fraud team to manually authorise the payment.
Can I cancel a transfer after I have submitted it?
Once you authorise a standard payment and the funds leave your account, the automated system processes it very quickly, meaning you usually cannot cancel it from your app. If you typed the wrong account number, the money might bounce back automatically within a few days if the receiving account does not exist. However, if the account is active, reversing it becomes complicated. Check your 'Pending' or 'Future Payments' tab; if it is scheduled for a future date, you can delete it there. If it has already been sent, contact customer service immediately to request a formal credit recall, though a successful return depends on the receiving bank.
