Setting up a business bank account is a necessary step for UK sole traders, partnerships, and limited companies to separate trading income from personal finances. Before starting an application, business owners need to understand the required documentation, identity checks, and company registration details lenders ask for during onboarding.
Metro Bank offers business bank accounts for UK-based enterprises, providing online, mobile, and branch-based banking services. Applicants must complete standard UK Know Your Customer (KYC) and anti-money laundering checks, with eligibility depending on the business structure and annual turnover.
Key Business Account Information
| Category | Details |
|---|---|
| Application Methods | Online application via the official website, or in person at a participating Metro Bank branch by appointment. |
| Processing Time | Standard applications typically process within several business days, though complex company structures may take longer for document verification. |
| Eligibility | UK-registered sole traders, partnerships, or limited companies where all directors and beneficial owners are UK residents aged 18 or over. |
| Key Requirements | Companies House registration number (for limited companies), proof of ID and address for all key stakeholders, and evidence of trading activities. |
How to Apply for a Metro Bank Business Account
1. Gather your business registration details, including your Companies House number, tax references, and a clear description of your trading activities.
2. Collect original photo identification and recent proof of residential address for every director, partner, or beneficial owner holding a significant stake in the business.
3. Visit the official Metro Bank business banking webpage and select the option to start an online application, or call your nearest branch to book an in-person appointment.
4. Enter your company details, annual turnover projections, and the personal information of all key business stakeholders into the onboarding form.
5. Upload digital copies of your identification and supporting business documents when prompted, or present the physical originals to a cashier if applying in a branch.
6. Review the submitted information and wait for the bank's underwriting team to complete mandatory anti-money laundering and background verification checks.
Troubleshooting Application and Onboarding Issues
MFA / Login Issues
Cause: One-time security passcodes fail to arrive via SMS when logging into commercial online banking to check your application status.
Simple Fix: Restart your mobile phone to refresh cellular network connectivity, or verify that your device has sufficient signal to receive standard text messages.
Fallback Action: Call Metro Bank commercial support to confirm that the telephone number listed on your business banking profile is correct.
Browser or App Errors
Cause: Stored cache data or web browser privacy extensions block the secure document upload screen from advancing to the final submission step.
Simple Fix: Clear your browser cookies and temporary files, or open the business application form using a clean private browsing window.
Fallback Action: Contact Metro Bank digital technical support by phone for guided assistance if the error persists across different devices.
Locked Account / ID / Access Issues
Cause: Electronic identity verification systems could not match a director's residential address with UK credit reference agency records.
Simple Fix: Verify that the residential address entered on the application matches electoral roll records exactly, including flat numbers or building names.
Fallback Action: Take your physical photo ID and a recent utility bill to a Metro Bank branch so staff can complete a manual identity check.
Pro-Tip: Before starting your application, ensure that the residential addresses listed for all directors on Companies House match their current electoral roll records exactly, as discrepancies here are a frequent cause of onboarding delays.
Frequently Asked Questions
Why is my business account application taking longer than expected to process?
UK banking regulations require lenders to independently verify the identity and address of every director and beneficial owner who holds a 25% or greater share in the business. When a limited company with multiple stakeholders applies online, automated verification systems evaluate each individual's residential history. If any shareholder lives at an address with a short credit footprint or holds complex overseas ownership links, automated checks will refer the file to a manual underwriting team. Check your email for pending document requests from the onboarding team and ensure all directors have submitted their photo identification.
Can I open a Metro Bank business account if my company is newly registered?
Banks evaluate new enterprises by reviewing their formal Companies House registration alongside proof of active or planned trading, such as draft contracts, business plans, or professional registrations. Newly incorporated startups are eligible to apply before receiving their first commercial invoice, provided they hold clear documentation showing how the business operates. Businesses operating in certain higher-risk sectors—such as money service businesses or cryptocurrency trading—face restricted lending criteria and may not be eligible for standard onboarding. Review Metro Bank's industry eligibility guidelines on their official website and prepare a basic summary of your expected annual turnover before applying.
How do I add another director or signatory after my business account is open?
Adding a new signatory requires updating the formal bank mandate, which triggers a fresh Know Your Customer (KYC) identity and address check for the incoming individual. This process ensures that anyone with authority to spend company funds meets standard financial crime compliance rules. A new director cannot approve transactions or view balances until their background verification is fully signed off by the bank's compliance department. Download a change of mandate form from the official Metro Bank website, have all existing signatories sign the request, and submit it along with the new director's ID documents.