At first, a customer must transfer money from the account, which will be closed to another one, for example, via the NetBank or the mobile app.
Because Lloyds Bank cannot close an account with a balance.
After that, you should mail a refusal letter to the address: Lloyds Bank Customer Relations, 25 Gresham Street, London, EC2V 7HN, or visit the nearest branch.
You should be ready to take the identity documents.
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