Requesting a New Cheque Book
While electronic payments have become the standard for most day-to-day transactions, some situations still require the use of a physical cheque. If your current book is running low or you have not yet received one, you can request a new book directly from Metro Bank. Because banks now focus heavily on digital-first banking, cheque books are typically issued upon request rather than automatically.
In practice, you will need to contact the bank's customer service team or visit a local store to make your request. This ensures that the cheque book is sent to your registered address securely and that your account is properly flagged for cheque processing services.
Key Request Information
| Category | Details |
|---|---|
| Methods | Telephone banking or in-store visit |
| Processing Time | Typically 5 to 7 working days via post |
| Eligibility | Personal and business account holders |
| Key Requirements | Verified account identity and current address |
Step-by-Step Guide to Ordering
To begin, check that your registered address is up to date on your account. The bank will mail the cheque book to this specific address to ensure it reaches you safely, so verifying these details first helps prevent delivery issues.
The most direct way to order is by telephone. Call the Metro Bank customer service team using the number found on the back of your debit card. Once you pass the standard security verification—usually involving your memorable word and security questions—ask the representative to order a new cheque book for your account.
Alternatively, visit your local Metro Bank store. A staff member can verify your identity using your physical debit card and photographic ID, then process the request for you. Once the order is placed, the bank will print and dispatch the cheque book to your home address, which usually takes a few working days to arrive.
You can also order a Metro Bank chequebook, a customer should:
- log in to online banking
- select Dashboard from the left menu
- press Order Checkbook
- point the number of checkbooks
- choose the banking account
- press NEXT
- check the details, then press CONTINUE
- enter your banking passcode and press SUBMIT
Troubleshooting Common Issues
MFA or Login Issues
Cause: You may struggle to log into online banking to check your account details because a One-Time Passcode (OTP) fails to arrive due to a weak mobile signal.
Fix: Switch to a stable Wi-Fi connection or update your phone's notification settings to allow banking alerts.
Fallback Action: Bypass the digital portal and contact the customer service team by phone to verify your identity verbally.
Browser or App Errors
Cause: If you are using the app to check your account status before calling, it may crash or show an error because of outdated software or cached data.
Fix: Clear the application cache in your phone settings or check the app store for a pending update to restore functionality.
Fallback Action: Access your account information via a secure desktop browser or visit a local branch for assistance.
Locked Account or Access Issues
Cause: If your account has been temporarily restricted due to security flags or repeated failed login attempts, you may be unable to place an order.
Fix: Use the "Forgotten details" link on the login screen to reset your access securely.
Fallback Action: Visit a Metro Bank store with a valid photo ID, where staff can manually unlock your account and process the cheque book request.
Pro-Tip: Order your new cheque book while you still have a few blank pages left in your current one. Since the delivery process can take up to a week, having a buffer ensures you are never left without a cheque when you need one for a payment.
Frequently Asked Questions
Why did my cheque book not arrive in the post?
This happens when the address on your account is outdated, or if there is a temporary delay in the postal network. The bank’s system triggers the dispatch as soon as your request is processed, but it relies on your current address. If more than ten working days have passed, contact the bank to confirm the dispatch date. If it was sent to an old address, they will need to update your details and reorder the book.
Can I pick up a cheque book at a store instead of waiting for delivery?
Most branches do not hold pre-printed cheque books on the premises for immediate pickup due to security controls. The printing process involves personalizing the cheques with your specific account details, which is handled centrally. A limitation to this is that you will almost always have to wait for the book to be mailed to your home. If you have an urgent need, ask the bank if they can issue a counter cheque or process the payment through other means while you wait for the delivery.
